Why do I have to wait 24 hours to get a new fax number as a free customer?
Our obvious hope is that you convert to a paid account then you will keep your number as long as you wish to remain a customer. We put in the 24 hour delay to make it slightly inconvenient to be a free customer.
Why are my faxes hidden?
FaxBetter Free accounts are limited to receiving 50 pages per month (pages reset every first of the month). If you received more than 50 pages in any given month. any faxes over 50 pages will be hidden. Once a FaxBetter Free user exceeds this limit, the FaxBetter Free services are no longer available.[ Upgrading][1] t…
How do I see if my computer is ready to receive faxes directly to my printer?
Perfect.Delivery needs a connection to the internet in order to delivery your documents to you. To check if your computer is properly communication with Perfect.Delivery, click on the Perfect.Delivery icon in your system tray then click on "Check for Documents". If you are sure your computer has a connection to the in…
Is there a way to forward faxes from my Google Voice number to FaxBetter?
Because calls are received by our system electronically, there is no way to enter the 2 digit code that Google Voice requires to enable forwarding. Therefore, this is not possible. Sorry.
What is an installation key and where do I get one?
When you elect to receive a copy of your faxes from FaxBetter directly to your printer via Perfect.Delivery, a connection is made between the FaxBetter and the Perfect.Delivery application. If the connection can not be made, an installation key will be emailed to you. This key is in your welcome email. If you did not …
Can I specify multiple emails to receive fax notification emails?
If you have multiple users that want to receive faxes, we recommend setting up a separate FaxBetter accounts for each user. This way each user will be assigned a different fax number. When each user receives a fax, they will only get faxes directed to their personal fax number. If you do not want to create multiple F…
Does the test fax count against my monthly allotment or will it reset my 7 day timer?
If you are a paid user, test faxes do not count against your monthly fax page allotment. If you are a free user, the test fax will not reset your 7 day timer.
How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: 1. You ca…
I am a Comcast email user and not getting fax notification emails
Please first try the steps [here][1]. If you are still having problems and if your email address ends with @comast.net there is a good chance that they are blocking the emails we are sending to you because they believe them to be spam. We have already contacted them to remove this restriction but occasionally they req…
Can I receive a fax from outside of the United States?
As long as the party sending the faxes can send a fax to a toll free number in The United States, then we can receive it. They will have to dial the correct United States dialing code. Click [here][1] to get the correct dialing code. [1]: http://www.timeanddate.com/worldclock/dialing.html
