I am not receiving email notifications even though I am receiving faxes, why?
If you are seeing your received faxes when you log in but are not getting email fax notifications: * Check to make sure the email address in the upper right-hand corner is the email where you want your faxes to be sent * Check the spam folder of your email program * Make sure “[email protected]” is whi…
From which countries can I receive faxes?
You can send and receive faxes from any internet connected terminal in the world. A third party can send you a fax from a location outside of the United States as long as this sending party can send a fax to a toll free number in The United States. They will have to dial [the correct United States dialing code][1]. …
How do I download a copy of a fax and save it to my computer?
You just need to download your fax. Simply log into your account and double click on the thumbnail of the fax. This will download the fax. You can then choose where to save it.
How do I discontinue receiving email notifications for my received faxes?
If you wish to stop receiving fax notification emails, log into your account, click on the "Settings" tab and then uncheck the box next to “Fax notifications to your email”.
The top of my fax pages gets cut off by the fax header. Is this normal?
All fax machines use some part of the page to insert the fax header. The information (Sender's name and sender's number) is required by law to assist with control of spam faxing. FaxBetter has no control over this when receiving faxes as the sending fax machine is the one that inserts the fax header
My fax number expired, how can I get my old fax number back?
Log into your account and click “Upgrade” to see if your prior number is available when you upgrade. In order to retrieve your old number, it is necessary for you to upgrade your account to [FaxBetter Premium][1] as soon as possible. Upgrading does not guarantee that you will get your old number back but the faster yo…
Are faxes that are received while FaxBetter is waiting for my overage payment available once I make my overage payment?
The faxes that you received while your account was waiting for the overage payment are available for viewing when you log into your account once the overage payment is received. Only faxes received while the account is in good standing will be emailed to you.
When dialing my FaxBetter fax number I hear a message or tone other than the expected dial tone and fax tone. Why?
This is usually a problem with the line being used to make the outgoing call. Try calling your FaxBetter fax number from your cell or home phone and you will hear approximately 3 rings and then a fax tone. This means your number is operating correctly.
I am receiving duplicates of the faxes I receive. Why?
On or around February 5, 2015 we started experiencing an issue where inbound faxes were being duplicated. We are working on the issue and will post an update here when the problem has been resolved. Update on February 12, 2015: The problem has been corrected. Please contact us and let us know the dates and times of t…
Can I receive multiple faxes at the same time if I only have one fax line?
Yes, FaxBetter maintains thousands of fax lines. So people trying to send you faxes will never get a busy signal.
