If I go over the page count per month with a free account what happens to the additional faxes?
They are stored for later retrieval and are only available if you upgrade to a paid account.
How do I turn on automatic fax printing?
To turn on automatic printing of faxes, go to the "Settings" tab and check "Automatically print faxes when received". You will then be asked to install an application. This application connects your FaxBetter account to your printer so that when you receive a fax it is automatically printed on your printer.
What is an installation key and where do I get one?
When you elect to receive a copy of your faxes from FaxBetter directly to your printer via Perfect.Delivery , a connection is made between the FaxBetter and the Perfect.Delivery application. If the connection can not be made, an installation key will be emailed to you. This key is in your welcome email. If you …
How do I change the address associated with my account (where my emails are received)?
To change the email where your fax notifications are sent, log into your account, click on the “Settings” tab and then on the “Change Email” link. You can not have two accounts with the same email address. If you get an error message that the email address already exists and want to change your new account to that…
Verification of sent or received date
To verify the sent or received date of any fax, log into your account and hover over the fax in question and the following information is displayed: * destination fax number * number of pages sent * date sent * time sent
Why are my faxes hidden?
FaxBetter Free accounts are limited to receiving 50 pages per month (pages reset every first of the month). If you received more than 50 pages in any given month. any faxes over 50 pages will be hidden. Once a FaxBetter Free user exceeds this limit, the FaxBetter Free services are no longer available. Upgrading to…
Is there a way to forward faxes from my Google Voice number to FaxBetter?
Because calls are received by our system electronically, there is no way to enter the 2 digit code that Google Voice requires to enable forwarding. Therefore, this is not possible. Sorry.
My PDF was damaged. How do I get another copy?
When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just…
How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: * You c…
Does the test fax count against my monthly allotment or will it reset my 7 day timer?
If you are a paid user, test faxes do not count against your monthly fax page allotment. If you are a free user, the test fax will not reset your 7 day timer.
