If I go over the page count per month with a free account what happens to the additional faxes?
They are stored for later retrieval and are only available if you upgrade to a paid account.
Is there a way to block a fax number that is sending me spam?
Yes. Just contact support with your account information and the fax number you want to block and we will take care of it.
How do I see if my computer is ready to receive faxes directly to my printer?
Perfect.Delivery needs a connection to the internet in order to delivery your documents to you. To check if your computer is properly communication with Perfect.Delivery , click on the Perfect.Delivery icon in your system tray then click on "Check for Documents". If you are sure your computer has a connection t…
Verification of sent or received date
To verify the sent or received date of any fax, log into your account and hover over the fax in question and the following information is displayed: * destination fax number * number of pages sent * date sent * time sent
How do I search by fax number?
Just Log into your account, enter the fax number you want to search for in the search box and click "Search". Keep in mind, this search feature only works for paid accounts and free account for the first 30 days. If you have a free account that is older than 30 days, you can always upgrade to a paid account to get …
My PDF was damaged. How do I get another copy?
When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just…
Does the test fax count against my monthly allotment or will it reset my 7 day timer?
If you are a paid user, test faxes do not count against your monthly fax page allotment. If you are a free user, the test fax will not reset your 7 day timer.
What is my current fax number?
Once you log into your account, your current fax number is always located in the upper right hand corner.
How do I stop sending faxes to my printer?
If you no longer want your faxes to be automatically printed, just log into your account, click on the “Settings” tab and then uncheck the box next to “Automatically print faxes when received”.
How do I turn on automatic fax printing?
To turn on automatic printing of faxes, go to the "Settings" tab and check "Automatically print faxes when received". You will then be asked to install an application. This application connects your FaxBetter account to your printer so that when you receive a fax it is automatically printed on your printer.
