How do I stop sending faxes to my printer?
If you no longer want your faxes to be automatically printed, just log into your account, click on the “Settings” tab and then uncheck the box next to “Automatically print faxes when received”.
My PDF was damaged. How do I get another copy?
When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just…
How do I turn on automatic fax printing?
To turn on automatic printing of faxes, go to the "Settings" tab and check "Automatically print faxes when received". You will then be asked to install an application. This application connects your FaxBetter account to your printer so that when you receive a fax it is automatically printed on your printer.
Why do I have to wait 24 hours to get a new fax number as a free customer?
Our obvious hope is that you convert to a paid account then you will keep your number as long as you wish to remain a customer. We put in the 24 hour delay to make it slightly inconvenient to be a free customer.
Verification of sent or received date
To verify the sent or received date of any fax, log into your account and hover over the fax in question and the following information is displayed: * destination fax number * number of pages sent * date sent * time sent
How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: * You c…
Is there a way to forward faxes from my Google Voice number to FaxBetter?
Because calls are received by our system electronically, there is no way to enter the 2 digit code that Google Voice requires to enable forwarding. Therefore, this is not possible. Sorry.
Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
That person allowed their fax number to expire. If they needed the document(s), they could have upgraded. We can not be responsible for documents sent to fax numbers that have expired long ago. Its like moving into a new house and the person that left never forwarded their mail. Should the post office be responsi…
Does the test fax count against my monthly allotment or will it reset my 7 day timer?
If you are a paid user, test faxes do not count against your monthly fax page allotment. If you are a free user, the test fax will not reset your 7 day timer.
How do I change the address associated with my account (where my emails are received)?
To change the email where your fax notifications are sent, log into your account, click on the “Settings” tab and then on the “Change Email” link. You can not have two accounts with the same email address. If you get an error message that the email address already exists and want to change your new account to that e…
