Is there a way to forward faxes from my Google Voice number to FaxBetter?
Because calls are received by our system electronically, there is no way to enter the 2 digit code that Google Voice requires to enable forwarding. Therefore, this is not possible. Sorry.
Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
That person allowed their fax number to expire. If they needed the document(s), they could have upgraded. We can not be responsible for documents sent to fax numbers that have expired long ago. Its like moving into a new house and the person that left never forwarded their mail. Should the post office be responsi…
Why are my faxes hidden?
FaxBetter Free accounts are limited to receiving 50 pages per month (pages reset every first of the month). If you received more than 50 pages in any given month. any faxes over 50 pages will be hidden. Once a FaxBetter Free user exceeds this limit, the FaxBetter Free services are no longer available. Upgrading to…
How do I see if my computer is ready to receive faxes directly to my printer?
Perfect.Delivery needs a connection to the internet in order to delivery your documents to you. To check if your computer is properly communication with Perfect.Delivery , click on the Perfect.Delivery icon in your system tray then click on "Check for Documents". If you are sure your computer has a connection t…
How do I stop sending faxes to my printer?
If you no longer want your faxes to be automatically printed, just log into your account, click on the “Settings” tab and then uncheck the box next to “Automatically print faxes when received”.
If I go over the page count per month with a free account what happens to the additional faxes?
They are stored for later retrieval and are only available if you upgrade to a paid account.
My PDF was damaged. How do I get another copy?
When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just…
I am a Comcast email user and not getting fax notification emails
Please first try the steps here . If you are still having problems and if your email address ends with @comast.net there is a good chance that they are blocking the emails we are sending to you because they believe them to be spam. We have already contacted them to remove this restriction but occasionally they requi…
How do I download a copy of a fax and save it to my computer?
You just need to download your fax. Simply log into your account and double click on the thumbnail of the fax. This will download the fax. You can then choose where to save it.
Can I specify multiple emails to receive fax notification emails?
If you have multiple users that want to receive faxes, we recommend setting up a separate FaxBetter accounts for each user. This way each user will be assigned a different fax number. When each user receives a fax, they will only get faxes directed to their personal fax number. If you do not want to create multiple…
