My PDF was damaged. How do I get another copy?
When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just…
Why do I have to wait 24 hours to get a new fax number as a free customer?
Our obvious hope is that you convert to a paid account then you will keep your number as long as you wish to remain a customer. We put in the 24 hour delay to make it slightly inconvenient to be a free customer.
How do I turn on automatic fax printing?
To turn on automatic printing of faxes, go to the "Settings" tab and check "Automatically print faxes when received". You will then be asked to install an application. This application connects your FaxBetter account to your printer so that when you receive a fax it is automatically printed on your printer.
How do I stop sending faxes to my printer?
If you no longer want your faxes to be automatically printed, just log into your account, click on the “Settings” tab and then uncheck the box next to “Automatically print faxes when received”.
How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: * You c…
Verification of sent or received date
To verify the sent or received date of any fax, log into your account and hover over the fax in question and the following information is displayed: * destination fax number * number of pages sent * date sent * time sent
Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
That person allowed their fax number to expire. If they needed the document(s), they could have upgraded. We can not be responsible for documents sent to fax numbers that have expired long ago. Its like moving into a new house and the person that left never forwarded their mail. Should the post office be responsi…
I am a Comcast email user and not getting fax notification emails
Please first try the steps here . If you are still having problems and if your email address ends with @comast.net there is a good chance that they are blocking the emails we are sending to you because they believe them to be spam. We have already contacted them to remove this restriction but occasionally they requi…
Can I specify multiple emails to receive fax notification emails?
If you have multiple users that want to receive faxes, we recommend setting up a separate FaxBetter accounts for each user. This way each user will be assigned a different fax number. When each user receives a fax, they will only get faxes directed to their personal fax number. If you do not want to create multiple…
How do I download a copy of a fax and save it to my computer?
You just need to download your fax. Simply log into your account and double click on the thumbnail of the fax. This will download the fax. You can then choose where to save it.
