When will you attempt to bill my card again?
Log into your account, click on the “Setting” tab, then “Billing” tab for your next payment date. We will attempt to charge your card again on that date. If there are any further issues with your card, we will email you.
Why was my bank card charged $19.90?
Your card was declined multiple times for your $9.95 monthly fee. You account was thereby cancelled. You then chose to reactive your account. The reactivation fee is $9.95 plus the past due $9.95 monthly charge. Thus your card was charged $19.90.
Why does a port/move of my existing number to FaxBetter take so long?
When porting a number from another carrier the information must match exactly or the port will be rejected. This basically starts the process over again. If everything is accepted on the first try, ports tend to happen within about a week of their request.
My account was locked or closed. How do I get access to my account again?
For security reasons we can not disclose the reasons why an account is locked or closed. Please contact customer support to get your account operational again.
How do I see how much was charged to may bank card and when?
To see the last charge to your card, simply log into your account, click on the “Setting” tab, then “Billing” tab.
I received a "Billing Final Notice" email that says my account is closed. How do I reactivate it?
You can always reactivate your account. Just log into your account, click on the “Settings” tab and then on the “Billing” tab and then on the “Reactivate My Account” button.
When is my next payment due?
Click on the “Setting” tab, then “Billing” tab. Your next payment date will be to the right of "Next Payment:".
Why was my bank card charged $15?
FaxBetter Premium comes with 500 pages per month (sent and received). Once you have reached 501 pages sent and received in any billing period we will bill you for 250 additional pages at $0.06 per page (that’s $15). These additional pages do not have to be used in the same billing period. They can be carried over fr…
If I want to try your Premium service for only one month, when do I need to cancel so I will not be billed again?
With FaxBetter Premium , you may cancel at any time. Once you have canceled, you will have full use of your account until your Premium term has expired. In order to not get billed again, you need to cancel BEFORE your next billing date .
