How do I cancel a fax that was sent to a wrong number?
Sorry, once sent, faxes can not be cancelled.
I am having problems sending faxes. Why?
1. Review [these instruction on sending faxes][1]. 2. If you are attempting to send a fax via email: 1. make sure to review the email address you are sending from is the email address on your FaxBetter account. If it does not match exactly the email will send but you will get no feedback as to whether the fax…
My faxes are being sent either blank or with a white background with no content, why?
It’s probably because of your scanner configuration. In order to send faxes correctly please follow these steps: 1. Scan your document with your scanner. 2. When the "Save" option comes in your computer, you need to save it as .TIF instead of .PDF. 3. If you are unable to do step 2, you can go [here][1] to conv…
How many pages can I send in one document?
The number of pages you can send in one document is unlimited but we recommend that you split faxes longer than 25 pages into smaller faxes and then send them one after the other. This will help to ensure successful transmission. To split a PDF file for free you can use [this free tool][1]. Check out this video tutor…
When sending, my faxes are getting cut off. How do I correct?
This is a rare occasion but commonly results from a corrupted file configuration that prevents our converters to rotate your document correctly. Please convert your document with [this image conversion utility][1] to a PDF in "Letter (8.5X11)" size. You should then be able to [send your fax][2] normally and it will no…
How large of a file can I send?
The maximum file size is 20MB. The [e][1][stimated][1] number of pages in a 20 MB scanned PDF document is: * Plain text, correspondence, pleadings, etc. 120 - 500 pages * Tables, charts, extensive graphics 16 - 80 pages * Condensed transcripts 40 - 60 pages If you need to send more pages, you can [split your P…
Can faxes be sent in color?
We only offer black, white and grayscale faxing. Color is not available. Any faxes sent or received in color will be converted to grayscale.
How do I send a fax?
Once you have [upgraded][1] to [FaxBetter Premium][2], you can send faxes in two ways: * From The Web: * Log into your account, click on “Send Fax”. * Type in the fax number where you want to send your document. * Select the document to send (Check to make sure your [file type is supported][3]) * …
How much time does it take to send or receive a fax?
When sending or receiving a fax, documents that contain mostly text usually take approximately 1 minute per page. For documents that contain graphics (e.g. scans of documents), or for faxes that are being sent through a slow phone line, it may take 5 minutes per page or more to be sent or delivered. It is important t…
