I am having problems sending faxes. Why?
* Review these instruction on sending faxes . * If you are attempting to send a fax via email: make sure to review the email address you are sending from is the email address on your FaxBetter account. If it does not match exactly the email will send but you will get no feedback as to whether the fax was sent…
My faxes are being sent either blank or with a white background with no content, why?
It’s probably because of your scanner configuration. In order to send faxes correctly please follow these steps: * Scan your document with your scanner. * When the "Save" option comes in your computer, you need to save it as .TIF instead of .PDF. * If you are unable to do step 2, you can go here to convert yo…
How many pages can I send in one document?
The number of pages you can send in one document is unlimited but we recommend that you split faxes longer than 25 pages into smaller faxes and then send them one after the other. This will help to ensure successful transmission. To split a PDF file for free you can use this free tool . Check out this video tutor…
When sending, my faxes are getting cut off. How do I correct?
This is a rare occasion but commonly results from a corrupted file configuration that prevents our converters to rotate your document correctly. Please convert your document with this image conversion utility to a PDF in "Letter (8.5X11)" size. You should then be able to send your fax normally and it will not be …
Can faxes be sent in color?
We only offer black, white and grayscale faxing. Color is not available. Any faxes sent or received in color will be converted to grayscale.
How large of a file can I send?
The maximum file size is 20MB. The e stimated number of pages in a 20 MB scanned PDF document is: * Plain text, correspondence, pleadings, etc. 120 - 500 pages * Tables, charts, extensive graphics 16 - 80 pages * Condensed transcripts 40 - 60 pages If you need to send more pages, you can split your PDF docume…
How much time does it take to send or receive a fax?
Time Until Completion * Text-only documents: 30 seconds to 1 minute per page * Documents with graphics (e.g., scanned pages): 1 to 5 minutes per page * Progress updates: No updates are shown while the fax is in progress. Unlike a mechanical fax machine, which transmits one page at a time, FaxBetter sends the enti…
