How do I move or port my existing number to FaxBetter?
Click here to fill out our port request form. Ports usually take between 3-6 weeks. You will be assigned an 8xx number to use temporarily until the port completes. Do NOT cancel your account with your current carrier or you will lose your number. It will be automatically canceled when your port completed. While…
How do I turn off automatic fax printing?
To turn off automatic printing of faxes, go to the "Settings" tab and uncheck "Automatically print faxes when received".
I am not receiving my faxes, why?
Fax over internet, FoIP, had formerly been unable to achieve a transmission success rate of more than 85%. FaxBetter has redesigned the network infrastructure of the internet to enable internet faxing at an unprecedented 99.6% transmission success . This success rate is not just theoretical, we have proved it by s…
Is there a way to send myself a test fax?
If you are a FaxBetter Premium user, you may send a test fax to yourself. Just follow the How do I send a fax? instructions and enter your own FaxBetter fax number as the recipient. Otherwise, please contact FaxBetter support and we will send you a test fax to test your account.
How much time does it take to send or receive a fax?
Time Until Completion * Text-only documents: 30 seconds to 1 minute per page * Documents with graphics (e.g., scanned pages): 1 to 5 minutes per page * Progress updates: No updates are shown while the fax is in progress. Unlike a mechanical fax machine, which transmits one page at a time, FaxBetter sends the enti…
