Log into your account and click “Upgrade” to see if your prior number is available when you upgrade. In order to retrieve your old number, it is necessary for you to upgrade your account to FaxBetter Premium as soon as possible. Upgrading does not guarantee that you will get your old number back but the faster you upgrade, the better chance you have of retrieving your number. When you upgrade, you will be offered any available numbers that you previously used that are not already owned by other users