What happens to my faxes if I cancel?
We keep them on file for at least 60 days. At least 30 days before we would plan to delete them, we will send you an email so you would have ample time to retrieve them and save them in an alternate location.
Why would you not give me a prorated refund for the unused time when I cancel?
If you choose to cancel after you have not sent or received a fax for months why would FaxBetter not allow a prorated refund for the unused time? With a fax line, unused time cost almost as much as used time because FaxBetter must maintain a dedicated fax line for you so that if a fax does come in, we are ready to rec…
How do I reactivate my account if I have cancelled?
Log into your account, click on the “Setting” tab, then “Billing” tab, select your upgrade plan and then click “Reactive My Account”
Can I get a copy of my faxes if I cancel the service?
As faxes are received they are also sent to your email, so, unless you deleted the emails, you already have a copy of all of your faxes.
How do I cancel my account?
As a free user, just stop using the fax number and your account will be canceled. If you ever have the need to receive a fax in the future, just log into your account and click on the “Activate New Number” in the upper right- hand corner (where your old fax number used to be) and you will quickly be assigned a new fax…
