If your payment failed, please check that your billing information (especially the card expiration date) is correct by logging into your account and going to the Settings tab and then the Billing tab. From there, you can update or change your card details. 

If the issue persists, contact your bank and confirm that your card has a sufficient balance and that your bank isn’t blocking the transaction. 

If you continue to experience difficulties, please contact us by phone or email for assistance.