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Home > FaxBetter FAQ’s > Billing > Why do I only receive a partial refund?
Why do I only receive a partial refund?
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If you choose to cancel after you have not sent or received a fax for a period of time, why would FaxBetter not allow a full refund for the unused time? With a fax line, unused time cost almost as much as used time because FaxBetter must maintain a dedicated fax line for you so that if a fax does come in, we are ready to receive it for you. This has a phone line cost as well as server costs.

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