This error means that the receivers' fax machine is not picking up and providing a fax tone when FaxBetter calls the fax number that you provided. Each time you attempt to send a fax with FaxBetter, FaxBetter makes multiple attempts over approximately 30 minutes to call the receivers' fax number. Only after multiple unsuccessful attempts does FaxBetter send you the "Reason: No Answer" error message and discontinue attempting to send your fax.
When you receive a "Reason: No Answer", FaxBetter recommends that you:
- Double-check that the fax number you are attempting to send to is the correct fax number.
- Call that fax number from a voice line. If you do not hear a fax tone, there is a problem with the receivers' fax number.
- Wait 24 hours and attempt to resend the fax.
- Contact the receiver's voice number and have them confirm that their fax is operational and has received faxes in the last 24 hours.