Receiving ← Knowledge Base I am not receiving my faxes, why? How do I turn on automatic fax printing? I am not receiving email notifications even though I am receiving faxes, why? How do I change the address associated with my account (where my emails are received)? What is my current fax number? From which countries can I receive faxes? Can I specify multiple emails to receive fax notification emails? When dialing my FaxBetter fax number I hear a message or tone other than the expected dial tone and fax tone. Why? Can I receive a fax from outside of the United States? How do I discontinue receiving email notifications for my received faxes? How do I use the search feature? Verification of sent or received date How do I download a copy of a fax and save it to my computer? Why does it take so long to send or receive a fax? Are faxes that are received while FaxBetter is waiting for my overage payment available once I make my overage payment? My PDF was damaged. How do I get another copy? Can I receive a fax on a free account and download it to my computer for free? My fax number expired, how can I get my old fax number back? Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire? Is there a way to send myself a test fax? Why are my faxes hidden? How do I search by fax number? Can I receive multiple faxes at the same time if I only have one fax line? Does the test fax count against my monthly allotment or will it reset my 7 day timer? I am receiving duplicates of the faxes I receive. Why? Why do I have to wait 24 hours to get a new fax number as a free customer? Is there a way to forward faxes from my Google Voice number to FaxBetter? What is an installation key and where do I get one? How do I see if my computer is ready to receive faxes directly to my printer? How do I stop sending faxes to my printer? How do I turn off automatic fax printing? The top of my fax pages gets cut off by the fax header. Is this normal? How do I move or port my existing number to FaxBetter?