Earthlink blocks our servers from sending you emails. When this happens, we discontinue sending any future emails (This is step is necessary so that we do not get flagged by internet server providers as an email spammer) and automatically remove the fax number associated with the account. Please contact us so that we may remove the restrictions imposed by Earthlink.
Once we have removed this restriction in our system and have permanently set your emails to be sent by our system regardless of wether your internet service provider is blocking your emails, you will receive emails normally.
Obviously, until they unblock these emails, you will not get them. So, if you have not already done so, you need to let them know that you want to receive emails from FaxBetter and that they are not spam.
Note: The email servers we use for customer service are separate from the email servers we use for automated email (fax notification and scheduled emails) so emails to customer service will not be blocked.