My PDF was damaged. How do I get another copy?

When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just prior to finishing.  Have the sender resend the fax and have them make sure NOT to terminate the transaction until their fax machine confirms that the fax was sent correctly.  If this does not help, please let us know and we will attempt to recreate the file from what was received.

Receiving

  1. I am not receiving my faxes, why?
  2. How do I turn on automatic fax printing?
  3. I am not receiving email notifications even though I am receiving faxes, why?
  4. How do I change the address associated with my account (where my emails are received)?
  5. What is my current fax number?
  6. From which countries can I receive faxes?
  7. Can I specify multiple emails to receive fax notification emails?
  8. When dialing my FaxBetter fax number I hear a message or tone other than the expected dial tone and fax tone. Why?
  9. Can I receive a fax from outside of the United States?
  10. How do I discontinue receiving email notifications for my received faxes?
  11. How do I use the search feature?
  12. Verification of sent or received date
  13. How do I download a copy of a fax and save it to my computer?
  14. Why does it take so long to send or receive a fax?
  15. Are faxes that are received while FaxBetter is waiting for my overage payment available once I make my overage payment?
  16. If I go over the page count per month with a free account what happens to the additional faxes?
  17. My PDF was damaged. How do I get another copy?
  18. Can I receive a fax on a free account and download it to my computer for free?
  19. My fax number expired, how can I get my old fax number back?
  20. Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
  21. Is there a way to send myself a test fax?
  22. Why are my faxes hidden?
  23. How do I search by fax number?
  24. Can I receive multiple faxes at the same time if I only have one fax line?
  25. Does the test fax count against my monthly allotment or will it reset my 7 day timer?
  26. I am receiving duplicates of the faxes I receive. Why?
  27. Why do I have to wait 24 hours to get a new fax number as a free customer?
  28. Is there a way to forward faxes from my Google Voice number to FaxBetter?
  29. What is an installation key and where do I get one?
  30. How do I see if my computer is ready to receive faxes directly to my printer?
  31. How do I stop sending faxes to my printer?
  32. How do I turn off automatic fax printing?
  33. The top of my fax pages gets cut off by the fax header. Is this normal?
  34. How do I move or port my existing number to FaxBetter?
  35. Is there a way to block a fax number that is sending me spam?

Feedback and Knowledge Base