I am not receiving email notifications even though I am receiving faxes, why?

If you are seeing your received faxes when you log in but are not getting email fax notifications:

  • Check to make sure the email address in the upper right-hand corner is the email where you want your faxes to be sent
  • Check the spam folder of your email program
  • Make sure “Notification@FaxBetter.com” is whitelisted by your email program and spam software.
  • Check to make sure the box next to “Fax notifications to your email” is checked.
    • If it is unchecked, you need to recheck it.
    • If it is unchecked and you did not uncheck it, your internet service provider has blocked our servers from sending you emails. When this happens, we discontinue sending any future emails and this will be automatically unchecked (This is step is necessary so that we do not get flagged by internet service providers as an email spammer). Contact us (with the subject “Stop Bouncing My Emails”) to let us know that you still want to receive these emails and we will force our system to continue sending you emails regardless of whether your internet service provider is rejecting your emails. Obviously, until they send the emails through, you will not get them. Note: The email servers we use for customer service are separate from the email servers we use for automated email (fax notification and scheduled emails) so emails to customer service will not be blocked.
  • Check with your internet service provider to see if they are blocking emails from FaxBetter.com. They will occasionally block emails they believe to be spam. Let them know that you want to receive emails from FaxBetter.com and that they are not spam.  While our SMTP server locations and proxy #s are considered private company data we can provide you with the FaxBetter dedicated IP address, which is:  Providing this IP to your internet service provider should allow them to initiate an exception for you. Specific instructions for Comcast users are here.
If you are still not receiving fax notifications in your email, you may want to try having your faxes automatically print to your printer. Click here to learn how to enable this feature.


  1. I am not receiving my faxes, why?
  2. How do I turn on automatic fax printing?
  3. I am not receiving email notifications even though I am receiving faxes, why?
  4. How do I change the address associated with my account (where my emails are received)?
  5. What is my current fax number?
  6. From which countries can I receive faxes?
  7. Can I specify multiple emails to receive fax notification emails?
  8. When dialing my FaxBetter fax number I hear a message or tone other than the expected dial tone and fax tone. Why?
  9. Can I receive a fax from outside of the United States?
  10. How do I discontinue receiving email notifications for my received faxes?
  11. How do I use the search feature?
  12. Verification of sent or received date
  13. How do I download a copy of a fax and save it to my computer?
  14. Why does it take so long to send or receive a fax?
  15. Are faxes that are received while FaxBetter is waiting for my overage payment available once I make my overage payment?
  16. If I go over the page count per month with a free account what happens to the additional faxes?
  17. My PDF was damaged. How do I get another copy?
  18. Can I receive a fax on a free account and download it to my computer for free?
  19. My fax number expired, how can I get my old fax number back?
  20. Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
  21. Is there a way to send myself a test fax?
  22. Why are my faxes hidden?
  23. How do I search by fax number?
  24. Can I receive multiple faxes at the same time if I only have one fax line?
  25. Does the test fax count against my monthly allotment or will it reset my 7 day timer?
  26. I am receiving duplicates of the faxes I receive. Why?
  27. Why do I have to wait 24 hours to get a new fax number as a free customer?
  28. Is there a way to forward faxes from my Google Voice number to FaxBetter?
  29. What is an installation key and where do I get one?
  30. How do I see if my computer is ready to receive faxes directly to my printer?
  31. How do I stop sending faxes to my printer?
  32. How do I turn off automatic fax printing?
  33. The top of my fax pages gets cut off by the fax header. Is this normal?
  34. How do I move or port my existing number to FaxBetter?
  35. Is there a way to block a fax number that is sending me spam?
  36. I am a Comcast email user and not getting fax notification emails

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