Landscape faxes are incorrectly converting/rotating to portrait and getting cut off. How do I correct?

This is a rare occasion but commonly results from a corrupted file configuration that prevents our converters to rotate your document correctly. Please convert your document with this image conversion utility to a PDF in "Letter (8.5X11)" size. You should then be able to send your fax normally and it will not be cut off. Please let us know if you continue to have this issue.

Feedback and Knowledge Base