Knowledge Base

← Feedback and Support

  1. Upgrading →

    1. Why should I upgrade to a paid account if I can use it for free?
    2. How much does it cost to upgrade?
    3. I am trying to upgrade and it is not working. What's wrong?
    4. Will I still receive faxes with my fax number after the 30 day trial?
    5. I received a fax less than 7 days ago and lost my fax number, why?

  2. Password →

    1. I am having trouble with my password. What do I do?
    2. How do I change my password?
    3. I accidentally input my email address incorrectly and lost my fax number. How do I correct this?

  3. Receiving →

    1. I am not receiving my faxes, why?
    2. How do I change the address associated with my account (where my emails are received)?
    3. What is my current fax number?
    4. Can I specify multiple emails to receive fax notification emails?
    5. When dialing my FaxBetter fax number I hear a message or tone other than the expected dial tone and fax tone. Why?

  4. Sending →

    1. How do I send a fax?
    2. How do I verify my fax was sent?
    3. Can I send/receive faxes to/from international fax numbers?
    4. How many pages can I send in one document?
    5. How do I cancel a fax that was sent to a wrong number?

  5. Cancelling →

    1. How do I cancel my account?
    2. How do I reactivate my account if I have cancelled?
    3. Can I get a copy of my faxes if I cancel the service?
    4. What happens to my faxes if I cancel?
    5. How do I cancel if I no longer have access to the email used and I forgot my password?

  6. Billing →

    1. When will you attempt to bill my card again?
    2. Am I paid up? Do I need to make a payment?
    3. I received a "Billing Final Notice" email that says my account is closed. How do I reactivate it?
    4. Why was my bank card charged $15?
    5. How do I see how much was charged to may bank card and when?

  7. All articles →

    1. A fax was sent to an expired fax number. Will it be deleted?
    2. A fax was sent to my fax number after it expired, what happened to it?
    3. Am I paid up? Do I need to make a payment?
    4. Are faxes that are received while FaxBetter is waiting for my overage payment available once I make my overage payment?
    5. Are there limits as to the number of pages I can receive within one received fax transmission?

Feedback and Knowledge Base

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