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Black backgrounds with white text

When sending faxes the receiving fax machine receives them as black backgrounds with white text. This takes up quite a lot of toner on the receiving fax machine. Please correct this problem.

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Eric BrianAdminEric Brian (Admin, FaxBetter) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
started  ·  Eric BrianAdminEric Brian (Admin, FaxBetter) responded  · 

Our technical team is still working hard to correct this problem. We have determined that it is affecting a small percentage of our customers and believe it may be related to the program that affected users are using to create their PDF. To help with this solution, if you are having this problem, please send support the program and version of that program. This will help us narrow down a solution as well as possibly give you an interim solution.

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  • faxfax commented  ·   ·  Flag as inappropriate

    I am having the same issue with y fax line. 8554206543, we sent an email asking for support./ Can you please review?

  • ms.dawndavisms.dawndavis commented  ·   ·  Flag as inappropriate

    1.The date and time of the fax with the problem-----10:45a EST 2/17/2014
    2.The fax number to which you were sending---585-360-0450
    3.The number of pages you were sending---3

  • SupportSupport commented  ·   ·  Flag as inappropriate

    Thank you for the examples. We are still diligently working on this issues and will post any updates here.

  • citycaregiverscitycaregivers commented  ·   ·  Flag as inappropriate

    I had the same problems: for faxes send ton 2/14/14 805-582-0430 - 3 pages
    2/13/13 818-222-7872 - 3pages and 2/13/14 805-383-6814 - 3 pages

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