Feedback and Support

Knowledge Base

  1. Upgrading 

    1. Why should I upgrade to a paid account if I can use it for free?
    2. How much does it cost to upgrade?
    3. I am trying to upgrade and it is not working. What's wrong?
    4. Will I still receive faxes with my fax number after the 30 day trial?
    5. If I upgrade am I still required to receive a fax every 7 days to keep the same fax number?
  2. Password 

    1. I am having trouble with my password. What do I do?
    2. How do I change my password?
    3. I accidentally input my email address incorrectly and lost my fax number. How do I correct this?
    4. Your passwords are not case sensitive, is that a bug?
  3. Receiving 

    1. I am not receiving my faxes, why?
    2. How do I turn on automatic fax printing?
    3. I am not receiving email notifications even though I am receiving faxes, why?
    4. How do I change the address associated with my account (where my emails are received)?
    5. What is my current fax number?
  4. Sending 

    1. How do I send a fax?
    2. I am having problems sending faxes. Why?
    3. How do I verify my fax was sent?
    4. How large of a file can I send?
    5. To which countries can I send faxes?
  5. Cancelling 

    1. How do I cancel my account?
    2. How do I reactivate my account if I have cancelled?
    3. Can I get a copy of my faxes if I cancel the service?
    4. What happens to my faxes if I cancel?
    5. Why would you not give me a prorated refund for the unused time when I cancel?
  6. Billing 

    1. When will you attempt to bill my card again?
    2. Am I paid up? Do I need to make a payment?
    3. I received a "Billing Final Notice" email that says my account is closed. How do I reactivate it?
    4. Why was my bank card charged $15?
    5. How do I see how much was charged to may bank card and when?
  7. Corporate 

    1. What is a corporate account?
    2. How do I get a list of the fax number assigned to my other accounts in my corporate account?
    3. How do I change the email address associated with another account in my corporate account?
    4. How do I change the password for another account in my corporate account?
    5. How do I change the password for the administrator for my corporate account?
  8. Automatic Printing Application (APA) 

    1. I keep getting asked for an installation key but I already completed that step. How do I fix this?
    2. Why are you asking me to select a printer?
    3. Why is my printer not in this list?
    4. How do I upgrade to the newest version of the FaxBetter's Automatic Printing Application (APA)?
    5. My virus protection software says that FaxBetter's Automatic Printing Application (APA) is malware, is it?
  9. Extension 

    1. What is the FaxBetter Extension?
    2. Why am I receiving advertisements while browsing the web?
    3. If I elect to install the FaxBetter Extension, how often would I receive advertisements when browsing the internet?
    4. How do I confirm that I am getting the paid version of FaxBetter for free?
    5. If I decide I would rather pay for FaxBetter than receive advertisements, how do I do that?
  10. All articles 

    1. What are the system requirements for FaxBetter?
    2. How many pages can I send and receive with my account?
    3. I received a fax to my fax number that was not intended for me. Why? Does this imply a breech in security?
    4. Why does the fax number with my free account expire every 7 days if I do not use it?
    5. Can I get another toll free fax number in my free account if I lost it due to non use for 7 days?
    236 articles 

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